How does Zip work?
It's easy. Just shop on our website as you normally would and select Zip as your payment option at our checkout screen.
The beauty of Zip it that unlike traditional Layby when you have to wait to pay the full amount before you can get your products, you get your products straight away and then pay the amount back over six weeks in four small, automatic, totally manageable, sometimes unnoticeable, increments.
If this is your first time using Zip you will need to sign up so the Zip team can do a quick identification and credit assessment. Once approved you will have your own Zip login and password to use for the current, and future transactions on our site.
After you agree to the installment plan (see below) Zip will take your first 25% payment of four and your order will be placed.
Maybe some visual representation would help...
What BaseNZ purchases can I use Zip for?
Zip is available on all BaseNZ orders starting at $50 and up to orders of $1500.
So, no interest and no fees?
That's right, but if you miss an instalment Zip will charge you a 'default fee'. This fee is $8 for missing the payment and a further $8 for every week the payment is outstanding.
Can I make an early repayment?
Sure. Just log on to your Zip customer account on the Zip website here and follow the instructions.
Why wasn't I accepted? I'm totally good for it!
We're sorry- it's not on us; The Zip system assesses a number of different factors and includes inputs from third parties such as identity verification and credit assessment providers. You can still use another payment method. If you have any issues with Zip please contact them at email@example.com
Will I be reminded about my installments?
Yes, Zip will drop you a text and email you the day before they take the installment payment, but it is still down to you to ensure there are sufficient funds in your account to cover each installment on the relevant date.
Sorry, I was late for one of my installments, how do I fix it?
No problem. Just log on to your Zip account on their website and follow the instructions to make a payment. If you are having any trouble please email Zip at firstname.lastname@example.org
How does the BaseNZ Returns Policy work with Zip?
Product returns are still subject to the normal BaseNZ 90 day returns policy. Our customer service team will be able to help you with any refunds or exchange requests. Just contact us.
Are my details safe?
Yes. Both BaseNZ and the Zip websites are SSL secure and we (BaseNZ) do not store your debit card details.
Looking for further information?
For full terms and conditions or queries about Zip in general, you can visit the Zip website here.