Base Ultimate Rentals - FAQs
Rental FAQ's
Q: What Level am I?
A: We've made determining what level rider you are as simple as possible. - Basic Boards and Skis are designed for easy riding and beginners.- Performance Boards and Skis are designed for intermediate riders that have been skiing or snowboarding 3-4 times before and want to take it to the next level.- Ultimate Boards and Skis are the best in skiing and boarding. The tastiest treats for those that appreciate a nicer ride, and specialist skis and boards for intermediate to experienced skiers and boarders.
Q: Do we get discounts for Multi-day rental?
A: You Bet!!! If you rent with BASE for 6 days or longer you will receive 20% discount, for rental of 4-5 days you will receive a 10% discount.
Q: Are there special rates available for large groups?
A: Absolutely. If you have a group of 9 or more people email us the details of your trip and we will suss you out with our group rates!
Q: Can we get Student Deals?
A: Totally!!! Students get 10% off their rental with Student I.D. (normal discounts applies after 4 days)
Q: Can I exchange my skis if I don't like them?
A: Yes. We want to ensure our customers are satisfied with their equipment.
Q: Can we pick up our ski or snowboard equipment the day before?
A: Of course! Please come in anytime after 3pm and there is no charge for that day's rental. Please be aware if you have requested a specific model, it may not be available until the following day.
Q: Can I exchange my ski rental for a snowboard?
A: Definitely. Or you can switch from snowboards to skis. Please note that there may be a price difference.
Q: Can I pick my gear up in Queenstown and then drop it off in Wanaka or vise versa?A: Yes you can, that's what makes renting with us so convenient.
Q: We want to take a day off in the middle, how do I reserve this?
A: Renting equipment is just like renting a car. If you do not use them for a day, you will have to pay for them. Getting the Multi-day discounts is great added value, so you can take the equipment and use it all of the days or else take time off, either way, it's a rad deal! Otherwise, if you want to take a break in between you will need to make 2 separate reservations.
Q: When should I make my reservation?
A: As soon as possible! We cannot take rentals the day before, and we highly recommend you reserve your gear, as, during peak periods, it may not be available. Try getting a quote before you book!
Q: Do you have a refund policy?
A: Sure do! We will gladly give you a refund if in the event, both mountains are closed or if you incur serious injury.
Q: What's the deal with insurance?
A: We offer optional rental insurance at $2 per day and is highly recommended! This covers repairable damage. Check out below the difference between repairable and non-repairable damage. You'll see it's well worth the $2!
Repairable damage, which includes:
- Base Work and P-Tex
- Tunes and edge sharpening
- Base patches
- Core shots
- Broken Sidewall
- Broken Edge
Non-repairable damage which is not covered by optional insurance includes:
- Snapped board or ski
- Cracked top sheet
- Excessive base damage
- De-lamination
If the damage is non-repairable there is an insurance excess of $350 to be paid. If the rental equipment is not insured the replacement cost must be paid in full.
Insurance does not cover the theft of equipment.
Q: Where are Base Ultimate Rentals?
A: Base Rentals is at 12 Helwick St in Wanaka and at the Queenstown Central shopping complex in Frankton, Queenstown.
Q: What ski area should I go to?
A: There are 6 ski areas plus acres of heli access mountains in the Southern Lakes area. In Wanaka you will have no shortage of powder days while you stay and play.
Q: Any more queries?
A: Please email us rental@basenz.com
Hours of Operation: 7am-7pm, 7 days a week during winter.
