Fulfillment of Orders
Shipping is free NZ-wide on orders over $50*
*$7 shipping for rural addresses.
When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.
Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. So small items are 1-3 business days and larger items 2-4 business days.
Please keep in mind that is you have a rural address this can add an extra day or two also.
In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 2pm each day.
Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)
BaseNZ.com makes every effort to keep all offered products in stock and ship out orders within 36 hours on weekdays. Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day.
Sometimes, we may not have the ordered item on hand. This is either because the item is being re-stocked or because it is held by our supplier until it is ordered. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon - Fri).
Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly.
If an item ordered is unavailable for shipping, depending on your preference, we will:
- Substitute another product for your order
- Refund or credit your order.
- Ship your order at a later date
- Contact you when the requested item is back in stock
Simple: Shipping is FREE for New Zealand orders over $50*
*$7 shipping for rural addresses
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.
International orders will be calculated after the order has been placed and you will be notified on the cost.
Shipping Orders to Australia:
We can offer the best price possible for a traceable, signature service which is targeted for 2-6 business days with a flat rate of $28 to Australia, as most of the orders are under 2KG. If your order is over 2KG, we will contact you to advise of the shipping rate.
International shipping is non-refundable after the items have been sent.
*If your delivery is what is considered Rural / Urban by DHL or to the island of Tasmania where additional charges will be incurred we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.
For inquiries about Australian shipping and delivery: Contact Us
You can place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to order or select to pay by Bank Deposit. Should you select to pay by Bank Deposit we will email your our account details and dispatch the order when the money has cleared in our account.
If you have questions about merchandise or if you are looking for something you do not find here, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 BASESHOP, or Contact Us
We ship for FREE within NZ on orders over $50 that are non-rural. We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.
International shipping is via TNT/DHL Couriers or New Zealand Post. BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.
NOTE: If you are not in New Zealand or Australia then we do not have a shipping cost option at check out and will notify you will the shipping price once order has been placed.
Some brands are restricted and cannot be shipped internationally.
For more information please Contact Us