Base Boot Lab


We pride ourselves on custom boot fitting. our highly skilled and experienced boot fitters will run you through the process to give you the best fitting boot backed up by our comfort fit guarantee.

 To guarantee a time you can call either our Wanaka store on 03 443 6620 or Queenstown on 03 442 6651 and book a time in with our team.

Apart from being able to see where you are going, the fit of your boots is essential for an enjoyable days riding or skiing. Anyone who is a skier or snowboarder will know the frustration and annoyance a bad fitting pair of boots can cause. You spend a lot of money to be up on the mountain these days so you really want to make the most of your day.

Why not do yourself a favour and get it done right by the professionals. Whether its your current boots that need attention or you need new boots altogether, we can help and further more; WE GUARANTEE IT!

Base Boot Lab

Customer Pete: "Hi. I just wanted to give a massive shout out to Brooke at your Queenstown store. I had been riding in absolute pain for two days and was ready to throw my new boots in the bin. I dropped into the store and explained to Brooke the issues I was having. She was super helpful and knowledgeable and identified the issue pretty quickly. I was skeptical that the custom insoles would work - but I was so wrong. From the moment I laced up I could feel a difference and it saved my holiday. It means so much when you get the right advice. Thanks Brooke"

Customer Tracey: "Young boot fitter Thomas was amazing in sales and knowledge big heads up to him for fitting my sons boots patient plus service driven 10/10"

Customer Kirsten: "Patience throughout purchase of new ski boots. I last purchased my ski boots over 20yrs ago. Excellent patience and appreciation throughout the ordeal yjj on make sure I was satisfied. Thank you!"


Step1: Analysis - Our expert boot-fitters will discuss your history and preferences with ski and snowboard boots, assess your shape, size and biomechanics of your foot.

Step 2:  Selection - We will select a range of boots from our extensive range that match your requirements. This will ensure the correct fit and amount of space in the boot.

Step 3: Footbeds – A footbed is essential in the boot to ensure increased comfort, performance and alignment while decreasing fatigue. We have a large selection of options and use premium materials to ensure the perfect fit

Step 4: Customisation – All boots go through a custom heat moulding process. Further customisation can be done if needed. Stretching and grinding to make sure the boot is sitting perfectly is common for a full custom fit.

Step 5: Comfort Fit Guarantee – Every boot we sell is fully guaranteed for fit when purchased with a custom footbed. It is common for boots to need adjustment after a few days. The boots can be dropped back into store and they will be ready to collect the next morning at no charge.

Base Boot Lab


BaseNZ guarantees that all boots fitted and purchased with a custom footbed will be comfortable. If any issues occur within 1 year of purchase, we will work on refitting the ski boots at no extra charge.
If we’ve have exhausted all of our options and the boots are still causing comfort problems, we will return the boots and credit the purchase amount towards an alternative boot option.

The following conditions apply:

  • A BaseNZ custom footbed must be purchased and used for the guarantee to take effect.
  • The guarantee is valid for 1 year from date of purchase.
  • 100% of the original purchase price will be credited towards a new boot.
  • No refunds on ski boots under any circumstances.
  • Boots purchased on our website without a boot fitting consultation in-store do not comply with the guarantee.

base boot lab price list