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Here is our website’s “small print”. We're not really small print types, though. So we try to keep things simple and help you out as much as possible. Feel free to contact us if you have any questions about the policies outlined here.
If you are unhappy with your purchase when it arrives, simply return it.
You may return any item you purchase in new condition (unworn with original packaging and tags attached) for a credit or full refund less shipping costs, as long as you contact us within 30 days of delivery.
Email us at firstname.lastname@example.org or call us on 0800 BASESHOP quoting your name, purchase reference number and reason for return. We will give you a Return Authorisation number and you are good to ship your purchase back to us.
Note: In most circumstances you will need to pay any return courier or postage charges. But we will pay the return shipping cost if you are returning something as a result of an error we made.
Most orders placed Monday to Friday will be shipped within 24hrs of payment being received. Orders placed on weekends or public holidays will be shipped within 48hrs or the next working day. Please note that some products do take longer to ship, see shipping details on individual product pages for times.
We will not deliver to a post office boxes or address we think suspicious.
We ship our goods using Courier Post and PBT for New Zealand deliveries and NZ Post International Express and TNT for overseas deliveries. Contact us for international shipping prices.
Please feel free to contact us using our contact form, should your goods not arrive in good condition. (Note: We are not responsible for loss or damage to goods that are delivered to an incorrect address.)
All international orders will be charged in NZD, exchange rates shown onsite are an estimate only and the final amount charged to your credit card will be determined by the market exchange rate on the day of order as used by your bank plus any commission charged by your bank. BaseNZ.com is not responsible for any variation between the rate shown on site and the rate used in the final transaction used by your bank.
We only collect personal information we really need, we don't share it with anyone unless you let us and we do everything we can to keep it safe.
Your privacy really is very important to BaseNZ. So we have established and implemented privacy and information handling practices that reflect the highest standards and best practices of organisations doing business on the Internet.
BaseNZ does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge.
Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). And BaseNZ uses this voluntarily submitted information for the purposes for which it was submitted.
When you place an order BaseNZ will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address.
The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.
BaseNZ uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from.
These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Base NZ uses stringently tested technologies to ensure the security of information transmitted via our website and maintained in our possession.
When you place your order, "checkout", you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible.
You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.