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COVID-19 UPDATE

20/08/21

BaseNZ Retail Store Closures (Wanaka and Queenstown stores)

Due to the current nationwide level 4 lockdown, BaseNZ Wanaka and Queenstown will remain closed until the Covid-19 Alert Levels drop. All going well, hopefully we can get back into it from Wednesday 25/08/21 but who knows...

Online Orders

Customers are welcome to continue shopping online during the lockdown, we will continue to update and add new stock during this period. Under current level 4 restrictions orders cannot be dispatched until the alert levels drop (hopefully Wednesday) in which case orders will be shipped out as soon as possible.

Customer services are still available, any questions/enquires contact us via email shop@basenz.com or our Contact Us Page.

In the meantime, stay safe, look after yourselves and we can all get through this together.

The BaseNZ Team.

ORDER FULFILMENT

Shipping is free NZ-wide on orders over $50*

*$7 shipping for rural addresses - please select "I need rural delivery" at check out.

When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.

Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. So small items are 1-3 business days and larger items 2-4 business days.

Please keep in mind that if you have a rural address this can add an extra day or two also.

In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 2pm each day.  

Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)

PICK UP IN STORE OPTION

Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. This can take from 2-4 business days depending on what it is.

If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374.

PRODUCT AVAILABILITY

BaseNZ.com makes every effort to keep all offered products in stock and ship out orders within 36 hours on weekdays. Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day.

Online is a crazy business and sometime inventory can get mucked up, we may not have the ordered item on hand. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri). 

Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly. 

If an item ordered is unavailable for shipping, depending on your preference, we will:

• Substitute another product for your order
• Refund or credit your order.
• Ship your order at a later date
• Contact you when the requested item is back in stock

SHIPPING FEES

Simple: Shipping is FREE for New Zealand orders over $50*

*$7 shipping for rural addresses

We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.

International orders will be calculated after the order has been placed and you will be notified on the cost.

AUSTRALIAN SHIPPING

We can offer the best price possible for a traceable, signature service which is targeted for 2-6 business days with a flat rate of $28 to Australia, as most of the orders are under 2KG. If your order is over 2KG, we will contact you to advise of the shipping rate. 

International shipping is non-refundable after the items have been sent.

*If your delivery is what is considered Rural / Urban by DHL or to the island of Tasmania where additional charges will be incurred we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.

For inquiries about Australian shipping and delivery: CONTACT US

PLACING ORDERS

You can place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our pay pay options. If your would like to pay by bank deposit just give us a call as this is an option we can accomodate.

If you have questions about merchandise or if you are looking for something you do not find here, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374, or write to us CONTACT US.

SHIPPING ORDERS

We ship for FREE within NZ on orders over $50 that are non-rural. We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.

INTERNATIONAL SHIPPING

International shipping is via TNT/DHL Couriers or New Zealand Post. BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.

NOTE: If you are not in New Zealand or Australia then we do not have a shipping cost option at check out and will notify you will the shipping price once order has been placed.

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