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100% Right of Returns Policy
If for any reason you are not completely satisfied with your purchase (including sale items) within 90 days of receiving your order. Please follow these procedures to ensure a prompt refund, replacement, or credit:
Contact us at shop@baseNZ.com to obtain returns form and Returns Authorization number.
Using a good carton/packaging, return your item/s via insured Courier Post Mail or other Parcel Carrier of your choice. (Note: products must be unused with all original packaging and tags on.)
Keep a record of your shipment until you have received a credit, refund, or replacement.
For additional information on our return policies, please contact our Customer Service department at 0800 BASESHOP, or e-mail us at firstname.lastname@example.org
Please note that we cannot cancel orders or accept returns on Skis that have been mounted with bindings to a specific boot sole length specified by a customer. We will always try and work something out to come to a positive resolution but as a rule, if we drill holes in a ski to mount a binding to a specific boot sole length we cannot just un-mount the binding and the ski be considered in 'new' condition. Please contact us in the rare occurrence that this occurs and we'll treat it on a case by case basis.
Every item Basenz.com carries is covered by a warranty from the individual manufacturers. The manufacturer alone will decide whether to repair or replace defective merchandise.
Covered: Generally, warranties cover defects in materials and workmanship.
Damage from abuse, neglect, accidents, and racing are not covered under any warranty.
Labour and shipping are not covered under any warranty.
Basenz.com offers its customers any manufacturer's warranty on merchandise we sell PLUS our 2yr guarantee on all NEW Skis and Boards. But otherwise, we make no warranty, express or implied, as to the merchant-ability or fitness for any particular purpose of the merchandise in our catalog.
Since each manufacturer has different warranty procedures, contact email@example.com and we'll help get your warranty issue taken care of.
Basenz.com shall not be responsible for the improper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise.
For more specific information, please read the manuals included in the product packaging. You can also contact our Customer Service department at 0800 BASESHOP, or e-mail us at firstname.lastname@example.org
Please Note: Basenz.com will only accept DVD returns where the DVD was damaged and the seal was broken prior to delivery or if an incorrect title was supplied. Returned DVDs must still be in sealed plastic in this case.
Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.
We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.
ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
Do not mark or deface the original manufacturer containers in any manner.
Packages must be returned prepaid.
Refunds will only be made via the method in which the order was paid.
We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per basenz.com discretion.
All shipping and insurance charges will be refunded for product shipped in our error.
When will I receive my refund?
If applicable a Refund/Credit will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit Card refunds can take up to 72 hours to appear on your statement. Credit Card Refunds shall be processed as a reversal transaction through our Secure Payment System. Should the Payment be via Bank transfer, please provide the Bank Account Number that we may transfer the refund to. Should you have any queries please do not hesitate to Contact Us.