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100% Right of Returns Policy
If for any reason you are not completely satisfied with your purchase within 90 days of receiving your order. Please follow these procedures to ensure a prompt refund, replacement, or credit:
For additional information on our return policies, please contact our customer service department at 0800 BASESHOP, or e-mail us at firstname.lastname@example.org
Every item Basenz.com carries is covered by a warranty from the individual manufacturers. The manufacturer alone will decide whether to repair or replace defective merchandise.
Covered: Generally, warranties cover defects in materials and workmanship.
Basenz.com offers its customers any manufacturer's warranty on merchandise we sell PLUS our 2yr guarantee on all NEW Skis and Boards. But otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in our catalogs.
Since each manufacturer has different warranty procedures, contact email@example.com and we'll help get your warranty issue taken care of.
Basenz.com shall not be responsible for the improper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise.
For more specific information, please read the manuals included in the product packaging. You can also contact our Customer Service department at 0800 22 73 74, or e-mail us at firstname.lastname@example.org
For Nixon watch waranty information please visit www.nixon.com/nz/en/support/warranty
Please Note: Basenz.com will only accept DVD returns where the DVD was damaged and the seal was broken prior to delivery or if an incorrect title was supplied. Returned DVDs must still be in sealed plastic in this case.
When will I receive my refund?
If applicable a Refund/Credit will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to appear on your statement. Credit card refunds shall be processed as a reversal transaction through our Secure Payment System. Should the payment be via bank transfer, please provide the Bank Account Number that we may transfer the refund to. Should you have any queries please do not hesitate to Contact Us.