Shipping and Delivery Information

Delivery in New Zealand:

 free shipping

Delivery Times:

Target delivery times are shown in the shipping tab underneath each of our products for sale. If you missed it- no worries; you should generally expect to receive your order between 2 - 5 working days* after you place your order.

Delivery Costs:

Delivery in NZ is free for all products purchased! Yup- you heard right. This applies to all our online stock; including large and oversized items such as our luggage items & snowboards. Everything = free. 

Our Delivery Legends:

We use both Courier Post & PBT for delivering orders throughout New Zealand. Both of these are fully traceable services. Once your order is dispatched, a shipping confirmation email will be sent to you containing any information you need in order to track your delivery progress.

       

 * 2 -5 working days for delivery is an estimate and does not include weekends or public holidays. For those situated in rural areas, delivery may take longer, depending on the local delivery service in your area. 

 

Yes, We Deliver to Australia.

 

Cost of Delivery Within Australia:

We offer very competitive delivery prices to Australia; a traceable, signature service for a flat rate of NZ$25.00 for items weighing 3kg and under.

If you are ordering products over 3kg we will contact you within 24 - 36 hours after receiving your order to advise you of the price.

Additional delivery charges may apply if you are based in areas classified as ‘rural’, or certain urban areas e.g: Island of Tasmania. If any of these additional charges apply to you we will contact you to advise you of this.

We will never charge you an additional amount without your explicit authorisation- that would be uncool.

For a rough estimate of what the shipping will cost for your selected product(s), we have a shipping estimate calculator on the order summary screen. Please keep in mind that this tool provides an estimate ONLY and if any of the rates provided by the calculator seem a bit cray cray- please  CONTACT THE BASENZ TEAM

Delivery Time Frame Within Australia:

You should receive your order between 2-6 working days* after receiving a shipping confirmation email from us if you are based within key centres of Australia.

International shipping rates are determined by our freight carrier and are subject to change.

Shipping Exclusions:

As an Authorized Retailer, BaseNZ.com is prohibited from shipping the following brands outside of New Zealand;

  • Anon Optics

  • R.E.D. Protection

  • Burton

  • GoPro

  • Contour

  • Drift Innovations

  • K2

  • Nixon

  • Ride

  • Oakley

 

TERMS & CONDITIONS:

*For New Zealand Delivery

1) 2- 5 working days for delivery is an estimate and does not include weekends or public holidays. For those situated in rural areas, delivery may take longer, depending on the local delivery service in your area. 

2) BaseNZ.com makes every effort to keep all offered products in stock and ship out orders within 36 hours of receipt of order Mondy- Friday. Orders placed during the weekend or during public holidays will be processed on the next business day. 

*For Australian Delivery:

1)If your delivery is what is considered Rural / Urban by DHL or to the island of Tasmania where additional charges will be incurred we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.